Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Greenwich
At Flowers Greenwich, your satisfaction and peace of mind are our top priorities. We understand that when you order flowers, you expect only the freshest, most beautiful blooms delivered straight to your door. That’s why every order comes with our Fresh Flowers Guarantee for all homes and businesses in Greenwich and surrounding areas. As a trusted local florist, we take pride in serving our community with outstanding service and quality arrangements.
Damaged or Faulty Flowers: Policy Overview
Should your flowers or plants arrive damaged or not in optimal condition, we sincerely apologise for any inconvenience caused. Please inspect your order promptly upon delivery. If you notice any issues—such as wilting, broken stems, or damaged blooms—we ask that you notify us within 24 hours of receiving your delivery. This helps us address your concern as swiftly and fairly as possible, maintaining the high standard of our flowers in Greenwich.
Freshness Window: How Long Should My Flowers Last?
We are committed to delivering arrangements that stay fresh and vibrant for at least 5 days from the date of delivery, provided care instructions are followed. Many of our customers in Greenwich enjoy their Flowers Greenwich bouquets even longer! If your flowers fail to last for five days—even with proper care—please get in touch with us within this period. We want every bouquet from Flowers Greenwich to brighten your space and exceed your expectations for quality and longevity.
Refunds and Replacements: Your Options
Should you receive flowers that do not meet our freshness standards, arrive damaged, or wilt prematurely, we offer a straightforward solution. At your request, we can either issue a full refund or provide a free replacement bouquet, delivering fresh flowers promptly to your home or business address in Greenwich. Customer happiness is at the core of our values—simply let us know your preferred resolution, and we will arrange it as soon as possible.
How to Initiate a Return or Refund
If you believe your flowers do not meet our Fresh Flowers Guarantee, please contact us within 24 hours of delivery for damaged-on-arrival concerns, or within 5 days if your bouquet fails our freshness promise. To help resolve your issue efficiently, keep your Flowers Greenwich order number on hand and provide a brief description, along with a photo of the issue if possible. Our friendly team will review your case and confirm your refund or replacement as quickly as we can.
Complaints & Feedback Process
If you have a complaint or are not satisfied with any part of your flowers or experience, we want to hear from you. All feedback is appreciated and helps us improve. Simply reach out to us with your concerns and we will follow up personally to resolve the matter to your satisfaction. We are committed to transparency and excellent customer service for every Greenwich order.
Trusted by Local Households & Businesses
Flowers Greenwich is proud to be a local florist known for reliability, freshness, and exceptional customer care. We have strong roots in Greenwich and cherish the trust of households and businesses we serve. From returns and refunds to prompt complaint resolution, we are dedicated to making every experience with us enjoyable and worry-free. Thank you for choosing your local Greenwich florist.
