Key Terms & Conditions for Flower Delivery in Greenwich

Flowers Greenwich E-Commerce Terms & Conditions

Introduction

Thank you for choosing Flowers Greenwich for your online flower delivery needs in Greenwich and its surrounding areas. This document sets out the terms and conditions ('Terms') by which we supply products on our website and through our online delivery service. These terms are designed to protect both your rights as a customer and our interest as a supplier. Please read these Terms carefully before placing your order. By placing an order with Flowers Greenwich, you agree to be bound by these Terms and Conditions.

1. Scope of the Terms

These Terms apply to all purchases made by customers domiciled or requesting delivery within Greenwich and the surrounding areas via our online platform. When you place an order for flower delivery through our website, you acknowledge that you have read, understood, and agree to these Terms in their entirety.

2. The Ordering Process

2.1 Product Selection
All products, including bouquets and arrangements, are described and presented with accuracy on our website. Please check product descriptions, sizes, and any care instructions before placing an order. Photographs are for illustration purposes only; availability of certain flowers may be subject to seasonal variations and stock.

2.2 Placing an Order
To place an order, add your desired items to the shopping cart and proceed to checkout. You must provide accurate delivery details and ensure all required information is completed. Orders will only be accepted and processed once the payment stage is complete. Upon successful placement of your order, you will receive an order acknowledgment email confirming the details. This confirmation does not constitute our acceptance of your order.

2.3 Acceptance of Orders
Your order constitutes an offer to purchase flowers from Flowers Greenwich. We reserve the right (at our sole discretion) to accept or decline your order for any reason, such as unavailability of a product, or an issue with your payment method. Our acceptance of your order and the formation of a contract between you and Flowers Greenwich will take place when we dispatch the goods to the delivery address provided.

2.4 Delivery Area
We currently offer online flower delivery across Greenwich and selected surrounding areas. If you are unsure whether we can deliver to your specified address, please check our delivery information page before completing your purchase.

3. Payment

3.1 Payment Methods
We accept a variety of secure payment methods for your convenience, including most major debit and credit cards. Upon completing your order, your payment will be debited in full at the point of checkout.

3.2 Pricing Policy
All prices displayed on our website are quoted in GBP (£), inclusive of VAT. We try to ensure that all pricing information displayed is accurate, but in the rare event of a pricing error, we reserve the right to cancel any orders based on incorrect pricing. We will notify you as soon as possible in such circumstances.

3.3 Secure Transactions
We employ secure technology and take all reasonable steps to ensure your payment details remain confidential and protected. By providing payment information, you confirm you are authorised to use the payment method.

4. Delivery Terms

4.1 Delivery Schedule
Standard deliveries are available Monday to Saturday, excluding certain public holidays. When ordering, you may select your preferred delivery date. While we use reasonable endeavours to deliver on your chosen date, delivery times are not guaranteed, and delays may occasionally occur due to circumstances beyond our control.

4.2 Delivery Address
Please ensure the recipient address details provided are accurate and complete. We cannot accept responsibility for failed deliveries due to incorrect or incomplete addresses. Where re-delivery is required, an additional delivery fee may apply.

4.3 Delivery Confirmation
Upon successful delivery, we may request confirmation from the recipient or leave flowers in a safe spot if authorised. Responsibility for the goods passes to the recipient upon delivery or upon being left as per any secure delivery instruction given.

4.4 Failed Delivery Attempts
If no one is available to receive the delivery and we are unable to complete delivery or leave the order safely, we will attempt to contact the sender or recipient for further instructions. Repeat attempts may be subject to further charges.

5. Cancellations and Amendments

5.1 Cooling Off and Cancellations
You may cancel your order or change delivery details up to 24 hours prior to the scheduled delivery date. Flower arrangements are perishable goods; as such, if a cancellation is not made within this timeframe, we may be unable to process a refund.

5.2 How to Cancel
If you wish to cancel, notify us quoting your order reference. Cancellations requested 24 hours or more before the agreed delivery date will be refunded to your original payment method. Cancellations received after this period may be subject to charges or unable to be fulfilled due to the perishable nature of flowers.

5.3 Amendments to Orders
We will do our best to accommodate any changes to your order if notified at least 24 hours in advance. This may be subject to additional charges in the case of upgrades or changes to the chosen arrangement.

6. Returns, Refunds, and Quality Assurance

6.1 Returning Goods
Flowers are classified as perishable goods under UK law; as such, the right to return may be limited. However, if your flowers are damaged, wilted, or do not meet the description provided, please contact us within 24 hours of receipt. We may request photographs to assess quality issues.

6.2 Refund Policy
If upon investigation, flowers are found not to meet our quality standards or are substantially different from the ordered product, we will offer a replacement or full refund. The decision on the most suitable remedy will be at our discretion and handled promptly.

6.3 Non-Refundable Situations
No refunds will be issued for matters arising from incorrect addresses provided by the customer, failed delivery attempts where no recipient is available, or quality issues arising from mishandling of flowers by the recipient after delivery.

7. Substitution Policy

Occasionally, specific varieties or colours of flowers may be unavailable due to seasonal or supply fluctuations. We reserve the right to substitute with flowers of equal or greater value and similar style, ensuring the overall design and value of the arrangement are maintained. If we are unable to provide a suitable substitution, we will contact you to discuss alternatives or offer a full refund.

8. Customer Responsibilities

It is your responsibility to ensure all order details, recipient information and personal contact details are accurate and complete prior to placing an order. Additionally, you must ensure recipients are available to accept deliveries at the agreed times, and treat flowers and arrangements according to the care guidance we provide.

9. Liability

9.1 Limitation of Our Responsibility
Flowers Greenwich’s total liability for any claim arising from a fault with your order is limited to the value of the goods supplied. Under no circumstances will Flowers Greenwich be liable for indirect losses, consequential damages or any other losses not reasonably foreseeable at the time of order placement.

9.2 Events Outside Our Control
We will not be liable for any delay or failure to comply with our obligations if the delay or failure arises from any cause beyond our reasonable control, including but not limited to adverse weather conditions, strikes, or supply chain disruptions.

10. Privacy Policy

Your privacy is important to us. We process personal data provided during the ordering process strictly in line with current UK data protection legislation. We use your information primarily for order fulfilment and, where consent has been given, for marketing our products to you. Your information will never be sold or disclosed to third parties for unrelated purposes.

11. Intellectual Property

All website content, including images, product descriptions, and branding, are the intellectual property of Flowers Greenwich or its licensors. You may use this content only for the purpose of evaluating and purchasing our services. Any unauthorised use, reproduction, or distribution is strictly prohibited.

12. Complaints Procedure

If you are not satisfied with any aspect of our online flower delivery service in Greenwich, please contact us promptly with your order details and the nature of your concern. We aim to resolve all complaints fairly and efficiently within a reasonable timeframe.

13. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from these Terms.

14. Modifications to Terms

Flowers Greenwich reserves the right to update or amend these Terms and Conditions at any time to reflect changes in our business practices or legal obligations. Current versions will always be available via our website. It is your responsibility to review these Terms regularly to remain informed of any changes. Your continued use of our online flower delivery service in Greenwich will constitute acceptance of the most recent version of these Terms.

15. General Information and Notices

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect. No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach.

For orders, queries, and up-to-date information about our Flower Delivery Greenwich service, please refer to the relevant sections of our website.

Note: These terms apply to all customers requesting flower delivery to addresses within Greenwich and the surrounding areas. By placing an order with Flowers Greenwich, you agree to be bound by these Terms and Conditions.